Most of your churn is decided in the first 90 days. Automate that window.
The gap between signup and first value is where users leave. I build the onboarding, support, and follow-up systems that close it — so more trials turn into paying, sticky customers.
Book a free Agentic AI auditThe pains
Where SaaS revenue leaks
Onboarding drop-off
Users sign up, never reach first value, and silently disappear.
Manual support triage
The team answers the same questions and sorts tickets by hand.
Weak lead qualification
Sales chases trials that were never a fit while good-fit leads cool off.
Trial-to-paid follow-up
Conversion windows close because follow-up is inconsistent or late.
Churn
Customers leave before they ever feel the product's full value.
Ops glue work
Provisioning, billing edge cases, and reporting eat engineering time.
What I build for SaaS
Systems that protect the first 90 days
AI-driven onboarding to first win
Guide each new user to a meaningful first outcome with smart nudges, triggered emails, and in-flow steps tied to real product events.
Why it pays: activation is the strongest leading indicator of retention and expansion.
See how SaaS onboarding automation works24/7 RAG support assistant
An assistant grounded in your docs and help center answers customer and internal questions instantly, with citations, and escalates the rest.
Why it pays: deflects repetitive tickets and gives users answers at 2am without growing headcount.
Lead qualification & trial-to-paid follow-up
Score trials on fit and behavior, then trigger the right human or automated follow-up at the moment intent is highest.
Why it pays: sales spends time on the trials most likely to convert.
Internal ops automation
Automate provisioning, billing exceptions, churn alerts, and cross-tool reporting so the team stops firefighting.
Why it pays: frees engineering and ops time for the roadmap, not glue work.
Mini-case
[PLACEHOLDER: SaaS company / "Anonymous SaaS"]
Problem: [PLACEHOLDER: e.g. trial activation rate, ticket volume, churn]
Build: [PLACEHOLDER: what was automated]
Result: [PLACEHOLDER: measured outcome — activation, conversion, tickets deflected]
FAQ
SaaS automation questions
Can the support assistant answer from our existing docs?
Yes. A RAG assistant is grounded in your help center, docs, and changelogs, and answers with source citations. It only answers from your content, so it stays accurate.
How does onboarding automation reduce churn?
It guides each new user toward their first meaningful win quickly, with nudges and in-product or email steps. Users who reach value early are far more likely to convert and stay.
Does this integrate with our CRM and product analytics?
Yes. Workflows connect tools like HubSpot, Stripe, Segment, and your product events to trigger the right follow-up at the right moment.
How long does a SaaS automation build take?
A focused onboarding or support assistant typically ships in 2–4 weeks. We start with an audit to sequence the highest-impact builds.
How much does it cost?
It depends on scope. The free Agentic AI audit gives you a prioritized plan and a realistic investment range first.
Turn more trials into paying customers
Book a free Agentic AI audit. I'll map where users drop off and what to automate to keep them.
Book a free Agentic AI audit